We keep charities and their online communities safe 24/7
We provide expert social media moderation tailored for charities, covering community management, paid-ad campaigns, organic content, Facebook Challenges, and out of hours support.
With over 15 years experience supporting charity communities, we specialise in risk assessment crisis escalation, signposting help, and safeguarding vulnerable audiences and children. Safety is at the heart of everything we do.
Why charities choose StrawberrySocial for social media moderation
We are proud to provide expert, tailored community management and engagement, content moderation, emergency cover and crisis escalation to incredible charities and key public sector organisations including NHS England, Samaritans, Which?, RNIB, NSPCC, Prostate Cancer UK and Blue Cross.
Charities choose us for our:
- Online safety expertise (All of our community managers and moderators are CEOP and NSPCC trained).
- Around-the-clock protection and engagement, including weekend and emergency cover.
- Flexible packages, short term trials and charity discounts
- Proven expertise and reputation in the charity sector. We are trusted by leading charities, including Blue Cross, Dementia UK, NSPCC, RNIB, Samaritans and many more.
OUR moderation SERVICES
Enjoy true peace of mind with access to 24/7/365 human moderation cover and support.
Your social media team can actually switch off and enjoy their evenings, weekends and holidays, confident that your online community is in safe hands.
We can support your in-house social media team with:
- Content moderation and standard template responses
- Community engagement for charities. Our specialist approach is proven to build communities and support fundraising and marketing efforts. See the stats.
- Working either alongside your internal team during office hours, or as your secondary team taking over during evenings, holidays and weekends.
- Lightening the load to give your team more time to concentrate on strategy, creative and campaign planning or just time off!
- Comprehensive coverage across all social media platforms, forums and branded online communities.
For truly safe, engaged and positive online spaces, you need humans at the helm. And our humans are online safety experts. We have vast experience in moderating youth-centric brands and vulnerable audiences 24/7/365.
Our moderators are:
- CEOP Ambassadors and NSPCC trained.
- DBS Enhanced certified (or non-UK equivalent).
- Experts in safeguarding, managing escalations, and enforcing procedural and community guidelines.
We become an extension of your team, seamlessly adapting to your charity’s voice and community needs.
- As Moderators, we uphold your guidelines, provide safeguarding support, and signpost critical resources during crises. We also specialise in crafting response templates and FAQs that reflect your charity’s tone of voice, ensuring clear, compassionate messaging in emergency situations.
- As Greeters, we warmly welcome new members, fostering a sense of belonging and guiding them to relevant discussions.
- As Admins, we actively engage your community, sparking meaningful conversations and ensuring members feel valued and heard.
We offer flexible, tailored consultancy and training options, whether you need best practice advice, a one-off workshop or ongoing consultancy support.
Some examples:
- Strategic workshops to enhance community engagement.
- Consultancy on reviving a quiet forum or constructing complex, strong escalation workflows.
- Training your team in best-practice moderation and engagement techniques for forums and social channels.
Drop us a line to discuss your requirements and budget. We’ll listen and create a tailored support package that fits your needs.
No organisation is immune to online risks or brand crises. With extensive experience supporting high-risk, sensitive communities, our team of veteran social media moderators is highly skilled in the tactics needed to:
- Proactively mitigate risks and protect your charity’s reputation.
- Moderate out harassers, trolls, spammers
- Identify troubling scenarios before they get out of hand.
- Diffuse online threats and controversial conversations.
- Apply best-in-class methods for safeguarding.
- Escalate risky content to the right people.
COMMUNITY MANAGEMENT FOR CHARITIES
Drive donations and boost impact with specialist charity community management from StrawberrySocial.
Ensure a thriving, positive and active community 24/7 through daily community building and unique customised engagement activity.
- Reach and engage more donors
- Take pressure off your in-house social media team, especially out of hours
- Keep your online community safe
FACEBOOK CHALLENGE SUPPORT
Run a successful Facebook Challenge campaign with expert support from your StrawberrySocial team.
Build a tailored Facebook Challenge package and choose from:
- Concept, strategy, planning and creative
- 24/7 moderation and engagement
- Professionally certified online safety support
- Organic and paid marketing support
- Reporting, insights and optimisation
- Post-campaign analysis and evaluation
“We have built a real, honest relationship of trust since starting with the team. There have been times that we have had to have really difficult conversations during a crisis or escalation and we’ve bonded through these conversations. We’ve become real friends through these difficult times.”
Lizzie Carse, Social Media Customer Service Manager, NSPCC
Outsource your content moderation to experts who understand the unique needs of charities so you can focus on making an impact.
